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Privacy Policy


1. Introduction

We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or use our fire safety services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

2. Who We Are

We provide fire safety services including (but not limited to):

  • Fire risk assessments
  • Sprinkler and mist system installations
  • Fire stopping and passive fire protection
  • Fire safety consultancy

For the purpose of data protection laws, we act as the Data Controller of your personal data.

3. Information We Collect

We may collect and process the following information:

a. Information You Provide

  • Name
  • Email address
  • Phone number
  • Company name
  • Project or property details (for fire safety services)

b. Automatically Collected Data

  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time spent)

c. Communication Data

  • Enquiries submitted via contact forms
  • Emails or phone call records

This type of data collection is standard for fire safety service providers to respond to enquiries and deliver services

4. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide quotations
  • Deliver fire safety services
  • Improve our website and services
  • Maintain communication with clients
  • Ensure website security and prevent misuse

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you submit a contact form
  • Contractual Necessity – to provide requested services
  • Legitimate Interests – to improve services and respond to enquiries
  • Legal Obligations – where required by UK law

6. Data Sharing

We do not sell or rent your personal data.

We may share your data with:

  • Service providers (hosting, IT support, analytics)
  • Professional advisors (legal, compliance)
  • Authorities if required by law

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil the purpose it was collected for
  • Meet legal, accounting, or regulatory requirements

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies

Our website may use cookies to enhance user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

Where required, we will request your consent before placing non-essential cookies.

10. Data Security

We implement appropriate technical and organisational measures to protect your data from:

  • Unauthorised access
  • Loss or misuse
  • Disclosure or alteration

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

FireSafe Residential Solutions Ltd

Email: enquiries@firesaferesidential.co.uk

Phone: 077 95573167